Solutions Consultant

The Role:

To deliver chargeable consultative services to the customer base
To provide application / technical assistance and support to the Account Management (AM) Team.
To help define and resolve specific customer requirements
To develop and engineer acceptable solutions to meet business needs identified.

Delivers 'best-fit' solutions to meet customer¹s business needs using relevant product and technical knowledge.
Produces clear and specific documentation detailing customer's requirements which are used in agreements of contracts and / or solution development
Prepares required demonstration equipment and carries out product demonstrations where needed.
Assists in the production of response to ITT / RFI documentation and ensures that the solutions defined are agreed internally as being reasonable and deliverable
Maintains customer relationships through site visits and tele-communications and is aware of the ongoing sales process between customer and Account Manager.
Produces monthly reports of customer activity and sales opportunities.
Maintains industry business knowledge as well as product / applications knowledge, both for the branded application software products and relevant Third Party products
Represents the department at branded the application software seminars and road-shows.
Supports the AM team in the sales process including demonstrations as well as identifying solutions and sales opportunities.
Identifies and works with solution providers both internally and externally to achieve satisfactory customer solutions.
Develops and delivers chargeable Consultancy Services.
Works with the Product Development Managers to help specify new products, recommend product enhancements and identifies product sale opportunities.

The Person:

EXPERIENCE
Relevant industry experience and knowledge of broker business processes.
Wide IT experience particularly in PC applications and solutions.
Working knowledge of Sales Order Processing
An understanding of the application development process and product lifecycle.
Has experience of delivering contracted solutions to external customers
Understanding of relevant application software and it¹s role in the market place.
Has received formal training in the pre-sales process
Has 6 months experience in consultancy, training, IT support or similar role.
Competent working knowledge of MS Office together with VBA and similar application tools development for automated and integrated solutions.